OVC Desktop Support email: compu-squad@mit.edu
Typical problems resolved by OVC Desktop Support
- Printing Problems
- Escalation of Network problems
- Problems with the Operating System, or questions about Operating System upgrades.
- Appropriate installation and configuration of the Standard Software Suite
- Email configuration
- Repair requests for Computers and Printers deployed by OVC Desktop Support
- Standard hardware purchases
- Some common (though not standard suite) software acquisitions. These would be charged to your department.
Typical questions OVC Desktop Support would assist with are:
- I can’t send (or receive) emails.
- My computer keeps freezing on me.
- My battery is dying.
- I can’t bring up any web pages.
- I can’t print.
- My monitor, computer, keyboard, mouse is broken.
- Our department needs to purchase a new computer (printer).